FAQS
GENERAL QUESTIONS
You.Art is an online gallery bringing Indian Contemporary Art to a new generation of collectors and art enthusiasts.
You.Art is an e-commerce website bringing a fresh curation of 100 contemporary works from different artists every 100 days.
All artworks represented on You.Art have undergone a transparent valuation process and all works are available for immediate purchase on You.Art. Each Artwork is unique and No prints are available.
All works of art are run through a rigorous & critical process by the experienced team of You.Art. All works offered on You.Art are original works of Art created by artists. Each work comes with a Certificate of authenticity from You.Art
The curatorial team of You.Art studies and sends out invites to the promising Artists. Once mutually agreeable terms are met, the team visits the artist’s studios to understand the Art practice of the artist. Then the selection process starts keeping in mind the bigger picture of 100 artworks curation. Each artwork product page specifies the Artist name and a short video which gives an idea of their Art journey. The team travels to different parts of the country to meet and engage with various artists and to bring forward the Art of our time.
After selecting the artwork you have chosen, click on the Buy Now button, provide your Shipping & Billing address and confirm the order. You will be directed to the Check out page where our payment gateway allows you to pay by Credit Card, Debit Card and Net Banking. If you would like to pay by any other means, please call us and speak to an You.Art team member.
You.Art collects a pre-agreed (with artist) commission on each sale and pays the ‘Artist price’ to the artist in full amount.
You.Art tries to help you choose art carefully through many features on our site. Remember, there is no ‘right’ way to select art, so you should just choose what appeals to you.
You can shortlist your selection by using our filters on the Artworks section. This will help you narrow down your choices. As you browse, use the ‘favourite’ button to compile a list of favourites that you can return to, or share with someone else. Once you’ve narrowed your choices down even further, try our Virtual Gallery to see how it looks in installation mode and will help you visualize the artwork in your home. If you still need help, get in touch with us on Whatsapp and we will share a look book (soft copy ) with you.
The photographs of Artworks showcased on the You.Art, go through quality checks before uploading. They are as close to the originals as you can get in a photo form. However, many other things impact how the art looks - size, mount, frame, light in the surroundings etc. If you need more help, please get in touch with us on Whatsapp number and we will be happy to help.
Please be advised that the creatives of the artworks (in room image & dimensions image) are to help you to get an approximate idea of the size,
look and feel of the artwork before you buy.
Please be rest assured, that all Artworks are priced after due diligence. Still, once you make up your mind, please ping us on our Whatsapp number or mail us about your selection and we certainly will check and get back to you. Please be advised, items are not put on hold and will remain available for purchase until your transaction is completed.
Certainly, mail us your profile & work on reach@you.art.
Keep all type of artworks away from direct sun.
Keep Paper works away from humid areas like bathrooms.
For regular maintenance, clean the surface of canvas with a soft dry cloth.
Once in a while, especially during monsoons remove the artwork from the
wall and let the wall surface & back of the artwork breathe.
RETURNS & REFUNDS
You.Art assures that all the artworks are checked thoroughly and closely match with the images on our website. We ensure our clients are 100% sure of their choices before making a purchase, by giving them detailed information and a perspective of the artwork along with an experience in our Virtual Gallery. Which is why we do not accept returns.
The artwork is packaged and shipped professionally with abundant safety. However, in the highly unlikely event that an item is delivered to you in damaged condition, it should be reported to us within 48 hours of reaching you.
You.Art accepts returns only if the artwork is received in damaged condition. The damaged artwork should be reported by email to reach@you.art, with relevant photographs and details of the artwork, within 48 hours of receipt of the artwork.
SHIPPING & INSURANCE
Following are the countries:
All across India
Srilanka
United States
Canada
France
Great Britain
Hong Kong
Singapore
Japan
South Korea
Ireland
Taiwan
Italy
Germany
Spain
Austria
Turkey
Denmark
Norway
Netherlands
Sweden
Belgium
Switzerland
Dubai
Abu Dhabi
Australia
New Zealand
If your country isn’t in the above list and you want to buy an artwork from You.Art and to be shipped, pls mail us on reach@you.art.
In India:
To provide the best possible experience for you, we require 14 business days to deliver from your order confirmation & payment. Shipping in India is complimentary. All artworks are insured for the transit.
Outside India:
The cost of shipping an artwork and delivery time will depend on the distance it is being shipped, the specifics of the artwork itself and the level of shipping service offered. Shipping will be charged at actuals. For further queries you can email ust at reach@you.art.
You will receive a tracking number as soon as it’s available. The tracking number will also be available on the Orders page of your Account. By default, the recipient's signature is always requested on shipments for You.Art orders.
For orders shipping within India, taxes are included in the check out amount. Shipping is complimentary.
For orders shipping internationally, taxes and duties are charged as per actuals and a separate invoice will be forwarded.
FRAMING
Some works are framed, while others are not. If a work comes with a frame, it will be mentioned in the Product page.
PAYMENTS
You.Art accepts Credit / Debit cards (Visa, MasterCard, American Express), Paypal .
You.Art currently only accepts payments in INR & USD.